WHO WE ARE

LoadUp is a modern junk removal and home services company leveraging proprietary technology to connect consumers with a nationwide network of independently contracted service providers. We pride ourselves on being a customer-centric organization, revolutionizing the way home services are delivered.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

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ABOUT THE ROLE

The Pro Loader Program Manager is responsible for ensuring the quality, professionalism, and growth of LoadUp’s national network of field contractors (“Loaders”). This role leads the
operational expansion of LoadUp’s Pro Loader Program, ensuring that the LoadUp brand is represented by the most skilled and compliant professionals in the industry.
Through a combination of field engagement, data-driven performance management, and
strategic program rollout, this role will play a pivotal part in scaling LoadUp’s field operations and national brand presence

WHAT YOU’LL DO
1. Program Growth & Expansion
● Lead nationwide rollout of the Pro Loader Program, including two core participation
paths:
○ Pro Loader Vehicle Wrap Path: Enroll qualified Loaders who meet Pro criteria and
manage full vehicle wraps to represent the LoadUp brand.

○ Pro Loader Trailer Lease Path: Oversee the leasing of branded dump trailers
under LoadUp’s lease-to-own program, ensuring compliance, proper branding,
and Loader onboarding.

● Coordinate with trailer manufacturers, distributors, and wrap vendors to execute the
Pro Loader Trailer Lease Program logistics nationwide.

● Partner cross-functionally with Marketing, Compliance, and Finance to optimize
expansion strategy and maintain consistency in Pro Loader standards.

2. Loader Quality & Relationship Management
● Maintain high field performance standards in key metro cities by ensuring all Pro
Loaders consistently achieve high, professional level standards in their service area

● Conduct periodic site visits across key U.S. markets to meet Loaders in person, provide
quality coaching, and strengthen field relationships.

● Work directly with Loaders to resolve operational issues, promote best practices, and
identify opportunities for process improvement.

3. National Brand & Field Marketing Coordination
● Manage field-level brand marketing initiatives through Loaders, including seasonal
signage campaigns during slower winter months.

● Identify high-visibility locations for LoadUp signage placement in strategic metro areas.

● Coordinate Pro Loader engagement in local marketing efforts (QR code promotions,
trailer placement, and community involvement).

4. Data, Reporting, and Compliance ● Monitor performance analytics to evaluate Loader success and program ROI (payouts,
completion rate, brand coverage).

● Collaborate with the Compliance team to ensure all Pro Loaders meet insurance,
licensing, and background check requirements.

● Prepare reports and executive summaries on program adoption, brand reach, and
operational performance for leadership review.

WHAT YOU BRING
● 3+ years of experience in field operations, contractor management, or logistics program
management.

● Proven success in scaling operational programs across multiple markets.

● Strong relationship management and communication skills — both in-field and
cross-departmentally.

● Ability to travel up to 50% nationally to support expansion efforts.

● Knowledge of equipment leasing, fleet branding, or franchise operations is a plus.

Key Metrics for Success
● Number of Loaders enrolled and retained in the Pro Loader Program.

● Successful onboarding and utilization of leased trailers (target: 100+ in year one).

● Measurable increase in national brand visibility (trailer wraps, signage, Pro Loader
coverage).

● Sustained Loader quality performance: >96% completion, >4.9 feedback.

● ROI achievement from Pro Loader Trailer Lease Program (~250% over 3 years).

Why This Role Matters 

The Pro Loader Program Manager is at the heart of LoadUp’s growth strategy — connecting
brand visibility, operational excellence, and contractor loyalty. By combining national expansion
with local engagement, this role ensures that LoadUp’s Pro Loaders not only meet but also
exceed customer expectations, while driving LoadUp’s presence and profitability across the