WHO WE ARE

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

POSITION OVERVIEW

As a Customer Service Representative at LoadUp, you’ll be the first line of support for both our customers and Loader teams—delivering a fast, friendly, and helpful experience across phone, text, chat, and email. This role is ideal for someone who communicates clearly, thinks on their feet, and enjoys solving problems in real time.

You’ll thrive here if you’re naturally helpful, calm under pressure, and motivated by providing exceptional service in a fast-paced, tech-driven environment. Every day brings something new—and every interaction is an opportunity to make a meaningful impact.

Key Responsibilities:

• Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy.
• Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset.
• Monitor and manage real-time order status to ensure a seamless service experience from start to finish.
• Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support.
• Accurately document all interactions in our systems to maintain clear and organized customer records.
  
• Identify and report recurring issues or trends to help improve customer experience and internal processes.
• Uphold LoadUp’s brand values in every customer interaction.
• Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment.

Qualifications:

• High school diploma or equivalent required; some college a plus.
• 1 – 2 years of customer service experience in a high-volume, customer-facing environment.
• Flexible availability, including nights and weekends.
• Strong problem-solving skills and a creative, solution-oriented mindset.
• Excellent communication, organization, and time-management abilities.
• Sharp attention to detail with a commitment to accuracy.
• Positive, personable, and a true team player with a collaborative spirit.
• Self-motivated and results-driven, with a passion for delivering great service.

PERKS

• Competitive Compensation with Bonus Opportunity
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with 5% Company Match
• Paid Time Off Policy
• Employee Stipend Program
• Employee Recognition Program 
• Employee Referral Program
• Opportunities for Growth within the Company

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.