WHO WE ARE

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

POSITION OVERVIEW

The Field Operations Manager is responsible for the Dispatch Team’s day-to-day operations, which ensure that all booked orders are both fulfilled and executed beyond our customers' expectations. The Dispatch Team does this by maintaining all communication channels between individual Loaders and LoadUp, sourcing Loaders for jobs that are available, and collaborating with the customer service team to ensure that every customer receives exceptional service. People who choose this position are effective leaders, creatively helpful, able to perform well in complex situations, enjoy problem-solving, and are strong communicators with a natural sales ability. It's a fast-paced, highly challenging, and rewarding job.

Key Responsibilities:

• Lead, mentor, and develop 12 - 15 direct report call center BPO and agents handling voice and digital communications related to order fulfillment, customer, and contractor support.
• Onboard and train team members to ensure alignment with company standards and goals.
• Manage daily operations to ensure seamless service fulfillment and high-quality customer experiences.
• Develop and monitor KPIs for operational efficiency, performance, and customer satisfaction.
• Develop, promote and maintain strong operating standards and communicate this to your team
• Evaluate current processes and recommend improvements to enhance operational efficiency and contractor quality.
• Collaborate with other departments to streamline workflows and communication, identify areas for improvement, and execute on cross-functional initiatives.
• Evaluate service area performance and identify trends, including evaluating and managing capacity and identifying opportunities to expand.
• Ensure adherence to company policies, local regulations, and contractor compliance requirements.
• Generate regular reports on field operations performance, highlighting successes and addressing areas for improvement.

Qualifications:

• Excellent analytical and critical-thinking skills to address real-time issues and implement sustainable solutions with a results driven mindset.
• Strong decision making ability and ability to confidently influence others.
• Proven ability to lead teams, manage team members, and drive performance in fast-paced environments.
• Strong coaching and performance management mindset.
• Outstanding verbal and written communication skills to interact with contractors, team members, and customers.
• Excellent attention to detail.
• Personable; positive attitude; fun to be around; collaborative spirit.
• Lives and represents the LoadUp brand.

PERKS

• Competitive Salary with Bonus Opportunity
• Monthly Goal Attainment Rewards
• Employee Stipend Program
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with a 5% Company Match
• Employee Referral Program
• Paid Time Off Policy
• Fun Company Outings

LoadUp is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.